When ordering or inquiring
about an item, please include the following information:
- The section of the website
you found the item (i.e. Roman Glass, Fine Diamond Jewelry, etc.)
- Item type (i.e.
rings, bracelets, earrings, etc.)
- The item name or number.
The minimum for any phone or mail order is $25 merchandise value plus the cost of the shipping.
We ship via US Postal Service unless otherwise specified.
If you are interested in purchasing anything on this site, we accept the credit cards below by telephone or email. This site is not yet enabled for online ordering and payment. Please call us at (413)298-4436 or email firstname.lastname@example.org to place an order of it you have any questions about our pieces.
Certificate of PCI DSS
Payment Card Industry Data
Security Standards Validation
Based on the information
provided by the merchant listed below involving its security policies,
procedures, and regulations, SecurityMetrics has found the merchant to be
compliant with the Payment Card Industry Data Security Standards (PCI DSS),
endorsed by Visa, MasterCard, American Express, Discover, and JCB card brands.
Last Passing Scan Date: February 01, 2014
Self Assessment Questionnaire (C 2.0) Compliant
Date: October 10, 2013
the merchant for its efforts to reduce credit card theft and fraud. By
achieving PCI certification, this merchant is maintaining rigorous data
security standards to ensure that its customer's credit card information
remains safe and secure. In order to maintain PCI DSS compliance the merchant's
self-assessment questionnaire must be passed every 12 months and any scans, if
applicable, must be passed every 3 months.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. We do not sell or give your information to anyone, and we do not keep credit card data or other financial information on file. This includes information pertaining to gift recipients.
that when you buy fine jewelry from Heirlooms, you are placing your trust in us
throughout the entire purchasing process.
We strive to provide you with the very best buying experience possible. We
have thousands of satisfied customers who have shopped with us for over 15
years because we treat everyone the same—with respect, knowledge, and the
highest degree of ethics. We plan on
having you as a thoroughly satisfied customer!
We try to disclose everything we know about a piece, including any flaws
it may have, as is sometimes the case with antique and estate jewelry. However, if for some reason you are
unsatisfied with what you buy, we will accept it for either a full refund or
store credit as you prefer, as outlined in the conditions below:
- Jewelry must
be free from damage incurred by the buyer, and unaltered by repair or sizing by
another jeweler. For example, if a
necklace chain has broken due to misuse or a stone has come out of a ring
because it has been knocked into something, we are not responsible for this
type of damage. Please make sure of this before returning an item. All returns
are subject to our inspection before a refund is processed.
- We will
absorb any credit card charges, however any returns must be prepaid by you and
fully insured for the sale price. We can
not accept any returns COD.
- We will
accept merchandise for return for a maximum period of 21 days after receipt by
PO Box 515
or by FedEx
or UPS to:
36 Main St.,
Stockbridge, MA 01262
- Enclose a
copy of the receipt and a description of why you are returning the piece. Please provide a telephone number, mail and email
address, etc. so that we can contact you
for credit card or check refund. A refund
will be credited to your same form of original payment within 7 days after
receipt by us, except that we will not send cash through the mail or any
- Merchandise purchased
and paid by a third party and received as a gift by the recipient will be
credited with a 100% value store credit (excluding shipping) for a period of